Refund and Return Policy

Effective Date: January 13, 2025

At SCHOOVIP, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a clear and easy-to-follow refund and return policy. Please read the following information carefully to ensure a smooth return or refund process.

1. Return Policy

We accept returns on most items within 30 days of purchase. To be eligible for a return, the following conditions must be met:

  • The item must be in its original, unused condition with all tags and packaging intact.
  • The return request must be made within 30 days of receiving the product.
  • The product must not be final sale or exempt from returns (such as personalized or intimate items).
  • Proof of purchase (receipt or order confirmation) must be provided.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at info@schoovip.click or call us at (202) 383-8036 with your order number and the reason for the return.
  2. Our team will provide you with a return authorization and instructions on how to send the item back to us.
  3. Securely package the item in its original condition and ship it to the return address provided by our customer service team.

3. Refund Policy

Once we receive your returned item and confirm it meets the conditions above, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please note the following:

  • Refunds typically take 5-10 business days to process, depending on your bank or payment provider.
  • Shipping costs are non-refundable, unless the return is due to a mistake on our part (e.g., incorrect or damaged items).
  • If your return does not meet the eligibility requirements, we may refuse the refund or issue a partial refund.

4. Exchanges

If you would like to exchange an item for a different size or color, please contact our customer service team. If the item is eligible for an exchange, we will send you a new product once we have received and inspected your returned item.

5. Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately at info@schoovip.click. We will provide you with a return shipping label and arrange for a replacement or full refund at no additional cost to you.

6. Non-Returnable Items

The following items are non-returnable:

  • Final sale or clearance items
  • Gift cards
  • Intimate or personal care products
  • Personalized or custom-made items

7. Customer Support

If you have any questions or concerns about your return or refund, our customer service team is here to assist you. Please feel free to contact us at info@schoovip.click or call us at (202) 383-8036.