Shipment Policy

Effective Date: January 13, 2025

At SCHOOVIP, we are committed to delivering your orders in a timely and secure manner. This Shipment Policy outlines the terms and conditions for shipping and delivery, ensuring you have the necessary information about our shipping methods, fees, and delivery times.

1. Shipping Methods and Costs

We offer various shipping options to meet your needs, including standard, expedited, and express shipping. The available shipping methods will be displayed during checkout, and shipping costs will be calculated based on the selected method, your delivery address, and the size of your order.

  • Standard Shipping: Typically arrives within 5-7 business days.
  • Expedited Shipping: Typically arrives within 2-3 business days.
  • Express Shipping: Typically arrives within 1-2 business days.

Shipping fees are non-refundable and will be included in your total order cost during checkout. SCHOOVIP reserves the right to adjust shipping fees based on the shipping location and size of the order.

2. Processing Time

Orders are processed within 1-2 business days from the time the payment is confirmed. Business days refer to Monday through Friday, excluding weekends and public holidays. Please allow extra time during peak seasons (such as holidays) for processing and shipping.

If an item is out of stock or unavailable at the time of order, we will notify you immediately and provide an estimated restock date or suggest alternatives.

3. Shipping Destinations

We currently offer shipping to the following locations:

  • United States: Nationwide shipping to all states.
  • International Shipping: We may offer international shipping to select countries. Shipping rates and delivery times for international orders may vary, and customers are responsible for any customs duties, taxes, and import fees.

4. Tracking Your Order

Once your order has been shipped, you will receive an email notification with tracking information. You can use this tracking number to monitor your shipment’s status on the respective carrier’s website. If you have trouble tracking your order or if it has not been delivered by the estimated date, please contact us at info@schoovip.click.

5. Delivery Timeframe

Delivery times are estimates and are subject to change due to factors such as shipping carrier delays, weather conditions, or customs processing. While we strive to meet the estimated delivery time, SCHOOVIP is not responsible for delays caused by third-party carriers.

  • Domestic Orders (U.S.): Typically 3-7 business days depending on your location and the shipping method selected.
  • International Orders: Varies by destination, but typically ranges from 7-14 business days.

6. Order Issues and Address Corrections

If your order has been shipped but you realize that there was an error in the shipping address, please contact us immediately. If the package is returned to us due to incorrect address details, you will be responsible for any additional shipping fees to reship the order.

7. Lost or Damaged Packages

If your package is lost or damaged during transit, please contact us within 7 days of the estimated delivery date. We will work with the carrier to file a claim and resolve the issue. However, SCHOOVIP is not responsible for lost or damaged items once the package has been handed over to the carrier.

8. Signature on Delivery

For some high-value orders, a signature may be required upon delivery. If you are unavailable to sign for the package, please contact the shipping carrier to arrange for an alternative delivery time.

9. International Shipping and Customs

For international orders, please note:

  • Customs Duties and Taxes: You are responsible for any customs duties, taxes, or import fees that may apply to your order. These charges are determined by the destination country’s customs regulations.
  • Shipping Delays: International shipments may experience delays due to customs inspections or other regulatory requirements. SCHOOVIP is not responsible for such delays.

10. Shipping Policy Updates

We reserve the right to update or change this Shipment Policy at any time. Any changes will be reflected on this page, and the updated policy will become effective immediately upon posting.

Contact Information:

If you have any questions or concerns regarding shipping, please contact us at:

SCHOOVIP
919 3rd Ave, New York, NY 10022
Phone: (202) 383-8036
Email: info@schoovip.click
Website: schoovip.click